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We are seeking an experienced Senior Bodily Injury Adjuster to join a growing claims team supporting a major Canadian retail organization.
In this role, you will manage a portfolio of commercial bodily injury and liability claims, primarily involving premises liability incidents such as slip-and-falls and injuries occurring in retail and warehouse environments.
The successful candidate will be responsible for conducting thorough investigations, evaluating liability and exposure, managing claims through resolution, and maintaining strong communication with all relevant stakeholders.
This is a fully remote opportunity available to qualified candidates across Canada, subject to applicable provincial licensing requirements.
Key Responsibilities
- Manage a caseload of approximately 85–90 open bodily injury and liability claims.
- Investigate commercial liability claims, including slip-and-fall incidents and injuries occurring in retail and warehouse environments.
- Conduct thorough investigations by gathering evidence, reviewing documentation, obtaining statements, and assessing relevant circumstances.
- Evaluate liability, damages, claim exposure, and appropriate settlement strategies.
- Complete initial investigations, ideally within the first 30 days of receiving a claim.
- Manage claims from initial reporting through negotiation, settlement, and final resolution.
- Maintain accurate and detailed claim documentation and ensure files are updated accordingly.
- Communicate effectively with claimants, legal representatives, clients, and other stakeholders.
- Ensure claims are handled in accordance with applicable regulations, internal procedures, and service expectations.
Qualifications & Experience
- 10+ years of experience handling bodily injury and commercial liability claims for a Senior-level position.
- Strong experience managing commercial bodily injury and premises liability claims.
- Experience handling slip-and-fall, retail, warehouse, or similar third-party liability claims.
- Completion of the following CIP courses:
- C11 – Principles and Practice of Insurance
- C12 – Insurance on Property
- C14 – Automobile Insurance
- C110 – Essentials of Loss Adjusting
- Relevant provincial adjusting licences or the ability to obtain the required licences.
- Strong investigative, analytical, negotiation, and decision-making skills.
- Excellent written and verbal communication skills.
- Ability to independently manage a high-volume caseload while maintaining strong organizational skills.
Assets
- Full Chartered Insurance Professional (CIP) designation.
- Experience working within a Third-Party Administrator (TPA) environment.
- Experience handling claims for self-insured commercial organizations.
- Exposure to complex commercial bodily injury and liability claims.
Compensation & Benefits
- $80,000–$105,000+ annually, plus bonus and benefits.
Work Environment & Additional Information
- Fully remote position available across Canada, subject to provincial licensing requirements.
- 35-hour workweek with flexible scheduling.
- Company-provided work equipment.
- Approximately one week of in-person training in Scarborough, Ontario.
- Two-stage interview process.
If you are an experienced bodily injury claims professional looking for an opportunity to manage complex commercial liability claims in a flexible, remote environment, we would welcome the opportunity to connect with you.
At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.