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Picture your day in a busy personal lines service team where clients rely on you to keep their coverage accurate, current, and stress-free. As a Personal Lines Insurance Agent, you’ll be the calm, capable point of contact handling service requests from a shared queue, balancing speed with precision and compliance.
Compensation
- Base salary depending on experience between $50,000 – $60,000 plus monthly performance bonus ranging between $100 – $500
Benefits & Perks
- Day-one benefits and strong overall total rewards
- Retirement savings support (including employer matching)
- Performance-based bonus opportunities and recognition programs
- Paid time off plus personal days
- Education reimbursement for successful course completion
- Remote flexibility, plus equipment support for remote setups
- A clear path to grow into sales, commercial insurance, or broader internal roles over time
Responsibilities
- Respond promptly to client inquiries by phone and email, prioritizing urgent service needs
- Complete policy servicing: endorsements, changes, billing and payment requests, and documentation updates
- Identify exposures and support coverage discussions and quoting activity as required
- Coordinate with insurers to obtain information, resolve issues, and keep turnaround times strong
- Support clients through claims-related questions and act as an advocate when needed
- Maintain accurate, complete notes in all required systems and portals
- Follow established workflows, compliance expectations, and professional standards
Qualifications
- Must have RIBO license in good standing
- 1+ year personal lines insurance experience with strong day-to-day servicing capability
- Comfort working in a high-volume environment (emails, calls, and rapid task switching)
- Organized, detail-oriented, and confident documenting decisions and client conversations
- Nice to have: brokerage management system experience, multi-market exposure, additional insurance education or ongoing designations
At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.