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Join a top employer in a temporary/contract position as a Customer Engagement Rep. Our client is looking for a contract until the new year or longer with an opportunity to go into a permanent position.
Job Summary:
Reporting to the Team Lead, Customer Engagement, the Customer Engagement Representative role supports targeted call campaigns aligned to the sales and marketing strategy, reinforcing value and brand to maximize customer retention.
The CE rep is responsible for engaging prospects and customers by phone to identify new business opportunities by effectively engaging in customer-focused conversations that promote solutions, products and services, and generate qualified leads and customer insights.
This is a hybrid role, based in Calgary SW
Responsibilities:
- Support call campaigns and programming that align with sales and marketing strategy.
- Communicate effectively over the phone with prospects and customers to share knowledge of product and service offerings and seasonal programs.
- Converse with customers in a way that maximizes retention and helps reinforce value and brand.
- Uncover new business opportunities through effectively influencing and engaging customers.
- Generate and submit all Leads through the Customer Relationship Management (CRM) system.
Qualifications:
- High school diploma (Grade 12) required; post-secondary education in business, marketing, agriculture, or a related field is an asset.
- 2+ years of related experience in customer service, inside sales, lead generation, sales support, or marketing or an equivalent combination of education and experience is preferred.
- Demonstrated success in a phone-based environment (call centre, inside sales, or customer engagement), including comfort with cold calling, using call guides/scripts, and customer follow-up.
- Outstanding verbal and written communication skills, with the ability to build rapport and ask effective, consultative questions.
- Comfort with technology, including CRM tools and digital phone systems; proficiency with Microsoft Office is an asset.
Compensation
- $25-28/hour depending on experience
At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.