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Our client, a well-established organization supporting families and childcare providers across Alberta, is seeking a detail-oriented and client-focused Processing Administrator to join their team in a professional and service-oriented environment.
This is a contract position from September 1, 2026, to March 31, 2027. Please note, this is a fully on-site role requiring 5 days in-office each week at either the Calgary or Edmonton office.
Compensation & Benefits
- $20/ hour – $25/ hour
Key Responsibilities
- Review, assess, process applications, renewals, and amendments in accordance with program policies
- Review financial and supporting documentation to determine client eligibility
- Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and other stakeholders
- Provide clear guidance regarding program requirements, eligibility, and online services
- Assist clients in navigating online portals and application processes
- Research and investigate application, payment, eligibility, and system-related issues to determine appropriate resolutions
- Maintain accurate and up-to-date client records in accordance with privacy, security, and information management requirements
- Collaborate with internal and external partners to support effective program delivery
- Manage competing priorities and high volumes of applications and inquiries while meeting established service standards
Qualifications
- High School Diploma or GED required
- 3+ years of experience in Customer Service and/or Retail Sales
- 2+ years of experience researching and reviewing existing documentation to determine appropriate resolutions
- 3+ years of experience working in a fast-paced, high-volume environment
- Excellent written and verbal communication skills
- Experience handling confidential information with professionalism and discretion
- Relevant post-secondary education in Office Administration or a related field is considered an asset
- Experience with government programs, eligibility assessments, or social benefits administration is considered an asset
At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.