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Our client, a leading provider of digital training and compliance education solutions, is seeking an experienced Head of Course Development & Operations to lead and scale their course development organization. Reporting directly to the SVP of Product, this role will play a critical part in overseeing the strategy, development, and operational execution of a large portfolio of digital learning products.
With thousands of courses supporting customers across multiple industries, this leader will be responsible for driving innovation, improving development processes, and ensuring the continued delivery of high-quality, compliant, and engaging learning experiences. This is an exciting opportunity for a strategic and hands-on leader who can combine operational excellence, team leadership, instructional design expertise, and AI-driven innovation to transform how digital courses are developed and delivered.
Compensation & Benefits
- Permanent, full-time opportunity
- Fully remote opportunity available across Canada
- Competitive compensation starting at $130k+ CAD
- Annual bonus opportunity
- Comprehensive health and medical coverage
- Dental benefits
- Mental health and virtual care support
- Short-term and long-term disability coverage
- Life and accidental coverage
- Emergency travel coverage
- Paid time off and company-recognized holidays
- Company-wide collaboration aligned with Central Time Zone business hours
- Opportunity to lead innovation within a rapidly evolving digital learning organization
Responsibilities
- Lead and scale a high-performing course development and operations organization, including content development, instructional design, quality assurance, digital production, and course operations.
- Manage and mentor a leadership team overseeing multiple functional areas, including writing and editorial quality control, course development project management, quality assurance, digital content development, and learning operations.
- Establish departmental goals, KPIs, and operational standards aligned with organizational objectives.
- Oversee the full lifecycle of digital learning products, including course creation, updates, quality reviews, publishing, version control, and retirement processes.
- Drive continuous improvement initiatives to increase production efficiency, scalability, and quality across a large portfolio of digital courses.
- Develop and implement AI-enabled workflows to improve content creation, quality assurance, media production, assessment development, and operational processes.
- Partner closely with Product, Technology, Compliance, Customer Success, and other business stakeholders to align course development priorities with company goals.
- Ensure learning content meets regulatory, compliance, accessibility, and quality standards.
- Support ongoing updates to course content based on regulatory changes, industry requirements, and evolving customer needs.
- Evaluate and implement modern learning technologies, authoring platforms, and automation tools to improve learner experiences.
- Manage vendor relationships and external development partners as required.
- Provide executive-level reporting on production metrics, operational performance, strategic initiatives, and opportunities for improvement.
- Build a culture of collaboration, innovation, accountability, and continuous improvement across the organization.
Qualifications
- 10+ years of experience in learning and development, instructional design, eLearning, digital education, or course development.
- 5+ years of experience leading and scaling large, cross-functional teams within a learning, content, or technology-focused environment.
- Proven experience managing and scaling a course development organization or similar function responsible for high-volume digital content production.
- Direct experience developing and managing online training courses from concept through delivery.
- Strong understanding of instructional design principles, digital learning strategies, and content development best practices.
- Demonstrated experience leveraging AI tools and automation to improve course development workflows and operational efficiency.
- Experience working with regulated training environments, compliance-focused education, or industries with frequent regulatory updates is strongly preferred.
- Strong technical knowledge of learning technologies, including LMS/LCMS platforms, course authoring tools, and eLearning standards such as SCORM, xAPI, and AICC.
- Experience with tools such as Articulate 360, Adobe Captivate, iSpring, HeyGen, or similar learning technologies.
- Strong understanding of content governance, publishing workflows, and digital media production.
- Excellent written and verbal communication skills with the ability to influence stakeholders and communicate effectively at an executive level.
- Strong leadership presence with the ability to inspire teams, drive change, and build strong cross-functional relationships.
- Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities.
- Bachelor’s degree required; Master’s degree in Instructional Design, Education, Organizational Development, or related field is preferred.
- PMP, CPTD, ATD, or similar certifications are considered an asset.
At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.