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Tammy Boyko and Carlan Wilbon with Aplin are seeking an experienced IT Support Technician to provide frontline help desk and technical support within a busy IT environment in Winnipeg. This role is responsible for managing IT service requests, troubleshooting technical issues, and supporting end-user hardware and software needs in a fast-paced, team-oriented setting.This is an immediate temporary role in Winnipeg with the potential to become a temporary-to-hire.
Responsibilities:
- Manage IT support tickets and provide help desk support
- Respond to and assist with IT service requests from end users
- Troubleshoot network, system, and technical issues across hardware and software environments
- Escalate complex issues as required to senior IT staff
- Support onboarding and offboarding of staff, including setup and removal of IT equipment and accounts
- Assist with deployment and configuration of hardware and software
- Perform other IT-related duties as assigned
Qualifications:
- Post-secondary education in Computer Science or related field, or equivalent work experience
- Minimum 2 years of experience in an IT Support Technician or Help Desk role
- Experience supporting Microsoft Office 365 (web and desktop applications)
- Experience with Windows 11, Mac OS X, and iOS operating systems
- Experience with Active Directory and core networking concepts, including TCP/IP, VLANs, DNS, DHCP, GPO, and WDS
- Working knowledge of PowerShell scripting
- Experience with Windows Server 2016 or higher and Linux (Ubuntu) operating systems
- Experience with virtualization technologies such as VMware vSphere (6.5 or higher) and Microsoft Hyper-V
- Working knowledge of manageable switches, routers, and firewall configuration
- Strong ability to maintain confidentiality in all aspects of work
- Ability to manage multiple tasks with frequent interruptions and prioritize effectively
- Strong written and verbal communication skills
- Ability to work effectively in a team-oriented, collaborative environment
- Criminal record check required
- Child and adult abuse registry check required
At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.