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Tammy Boyko and Carlan Wilbon with Aplin are seeking a highly motivated and hands-on Operations Manager / Facility Services Manager to oversee multiple locations across the Halifax region. This role is ideal for a dynamic leader who thrives in a fast-paced environment and is comfortable with significant daily travel (approximately 80%). A company vehicle and fuel card are provided.
What We Offer
- Permanent, full-time position based in Halifax
- Company vehicle and fuel card provided
- Opportunity to lead and make an impact across multiple locations
- Competitive compensation and benefits package
Key Responsibilities
- Oversee day-to-day operations across multiple sites, ensuring consistent service delivery and operational excellence
- Travel daily between locations to support teams, conduct site inspections, and address operational needs
- Screen, hire, and onboard janitorial staff, including conducting new employee orientations
- Lead all aspects of workforce management, including hiring, coaching, performance management, and terminations
- Manage and support a network of owner-operators, ensuring performance standards and service expectations are met
- Ensure all services are delivered in accordance with contract terms and client expectations
- Conduct regular site inspections and ensure compliance with health, safety, and company standards
- Build and maintain strong client relationships, acting as the primary point of contact for service-related matters
- Monitor performance metrics, KPIs, and operational reports; implement improvements as needed
- Manage and resolve service issues, work orders, and escalations in a timely and professional manner
- Support budgeting, invoicing, and overall financial performance of assigned accounts
- Drive continuous improvement initiatives, identifying efficiencies in processes, procedures, and service delivery
Qualifications
- Previous experience in Operations management, Facility services, Property management, Retail management or a similar leadership role is considered a strong asset
- 3–5 years of leadership experience, preferably overseeing multiple locations
- Strong knowledge of commercial cleaning practices and industry standards is an asset
- Proven people management skills, including hiring, onboarding, training, and performance management
- Strong sense of urgency with exceptional attention to detail
- Ability to manage multiple sites, priorities, and deadlines effectively
- Excellent communication, customer service, and problem-solving skills
- Demonstrated ability to build client relationships and deliver service excellence
- Comfortable with a daily travel-intensive role (80% local travel required) and flexible hours as needed (only occasional overnight depending on location)
- Valid driver’s license with a clean driving record is required
- Proficient in Microsoft Office and able to work across multiple software platforms
At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.