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Join a Growing and Supportive Insurance Brokerage
Our client, a well-established and highly respected insurance brokerage, is looking to add an experienced Personal Lines CSR to their in-office team. This is an excellent opportunity for someone who takes pride in delivering exceptional client service and enjoys working in a collaborative, fast-paced environment.
If you’re detail-oriented, proactive, and passionate about building strong client relationships, this role offers a great platform for long-term growth.
Key Responsibilities
- Manage and service an assigned portfolio of personal lines clients with a high level of accuracy and care
- Process renewals, endorsements, policy changes, and billing inquiries in a timely manner
- Assist clients with claims inquiries and provide ongoing support throughout the process
- Prepare quotes and complete portal entries across multiple markets
- Work closely with producers and house accounts within an alpha-split structure to ensure seamless client service
- Maintain organized workflows and prioritize tasks effectively in a high-volume environment
What We’re Looking For
- Minimum 5 years of experience in personal lines insurance servicing
- Active RIBO license
- Strong understanding of personal insurance products, policies, and procedures
- Experience with EPIC is considered a strong asset
- Excellent communication and interpersonal skills with a client-first approach
- Ability to navigate insurer portals, manage claims support, and process endorsements accurately
What’s Offered
- Competitive base salary in the range of $60,000 – $65,000 (based on experience)
- Comprehensive Health & Dental benefits
- RRSP matching program
- Commission opportunities on self-generated business
- Supportive team environment with opportunities for professional growth
At Aplin — together with our brands CompuStaff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.