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Aplin is pleased to partner with a fast-growing, well-established organization that is expanding across Western Canada. This company works closely with local franchise partners to deliver high-quality commercial cleaning services, combining reliability, professionalism, and environmentally responsible practices.
Their services range from daily office cleaning to customized programs that include disinfection, high-touch point cleaning, and green cleaning solutions using modern, low-chemical equipment—helping create healthier indoor environments. Their diverse client base includes offices, healthcare facilities, schools, auto dealerships, fitness centres, property-managed buildings, logistics and manufacturing operations, warehouses, and industrial sites.
The Opportunity This relationship-driven Account Manager role focuses on managing and growing an established portfolio of clients. Approximately 80% of the role is dedicated to client relationship management—ensuring service quality, satisfaction, and retention—while the remaining 20% involves identifying growth opportunities within existing accounts through upselling and service expansion.
You will inherit an active book of business and spend your time visiting clients on-site and connecting by phone, serving as a trusted advisor and primary point of contact. This role also offers meaningful opportunities for growth as the organization continues to expand.
What You’ll Do
- Build and maintain strong, long-term client relationships
- Conduct regular client visits to ensure service quality and satisfaction
- Identify and pursue opportunities to expand services within existing contracts
- Collaborate with internal teams and franchise partners to resolve issues and deliver exceptional service
- Act as a brand ambassador, representing professionalism and reliability at all times
- Meet with prospective clients and support the setup and onboarding of new accounts
- Coordinate service launches, including order processing and operational support
- Maintain accurate and up-to-date records in CRM and accounting systems, including customer details, pricing changes, service updates, consumable orders, and operational adjustments
What You Bring
- 4+ years of B2B customer service experience in account management, client success, or relationship-focused sales
- B2B sales experience and administrative skills are considered an asset
- Strong communication and interpersonal abilities
- Proficiency in MS Word, MS Excel, and CRM/customer database software
- Comfort working in a client-facing, mobile role
- A proactive, solutions-oriented mindset
- Experience in service-based industries is an asset
- Reliable transportation, a valid driver’s license, a good driving record, and auto insurance
Why Join?
- Comprehensive training and onboarding
- An established portfolio of clients from day one
- Flexible work environment
- Career growth and advancement opportunities as the company expands nationally
- A stable, recession-resilient business providing essential services
- A values-driven organization committed to quality, client satisfaction, and sustainability
If you enjoy building strong client relationships, delivering value, and growing alongside an expanding organization, this is an opportunity worth exploring.
At Aplin — together with our brands CompuStaff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.