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Join Our Team as a Retail Branch Manager in White Rock!
Our client is a reputable insurance brokerage celebrating over 50 years of service. They are seeking an experienced Branch Manager to oversee their White Rock location. This is an exciting opportunity for a seasoned insurance professional to lead a motivated team, foster a positive culture, and deliver exceptional client service. If you have strong leadership skills, a passion for growth, and expertise in Personal Lines and Auto insurance, we want to hear from you!
Responsibilities:
- Lead and support a small, close-knit team, fostering an inclusive, professional, and high-performance work environment
- Coach, mentor, and support team members, including onboarding and ongoing development
- Manage day-to-day operations, scheduling, workflows, and ensure compliance with insurance provider procedures
- Maintain and grow a personal lines book of approximately 300 clients, primarily as a backup, with a focus on retention and new business
- Oversee high standards of client service and manage complex or escalated client interactions professionally
- Monitor team performance metrics such as renewals, follow-ups, and lead activity, providing coaching as needed
- Collaborate cross-functionally within the organization to ensure alignment and continuous improvement
- Support and implement branch initiatives, including sales programs and retention strategies
Benefits:
- Competitive salary in the range of CA$70,000 to CA$80,000 per year, plus commissions on personal clients
- Bonus opportunities
- Comprehensive benefits package including dental, extended health, life insurance, and an employee assistance program
- Paid time off and RRSP matching program
- On-site parking
- Supportive, team-oriented environment with opportunities for leadership and growth
Qualifications:
- Minimum 5-7 years of experience in Personal Lines and Auto insurance
- Valid Level 2 insurance license; CAIB or CIP accreditation is a plus
- Hands-on experience with Applied EPIC
- Proven ability to lead, motivate, and develop a team in a client-facing insurance environment
- Strong understanding of ICBC workflows and standards
- A people-first mentality with a high level of professionalism
- Leadership qualities and a passion for coaching are essential
- Ability to work in a small office environment, often supporting a team with diverse personalities and dynamics
At Aplin — together with our brands CompuStaff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.