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Our client, a highly respected independent insurance brokerage, is seeking an experienced Senior Commercial CSR / Account Manager to join their growing team. Known for their integrity, professionalism, and personalized approach, they provide tailored insurance solutions for individuals, families, and businesses — and have built a reputation for truly putting people first.
This is an excellent opportunity to work in a collaborative, growth-oriented environment where your expertise and client relationships are valued. If you’re passionate about delivering exceptional service and want to be part of a supportive, forward-thinking brokerage, we’d love to hear from you.
About Our Client
Our client is a well-established, independent insurance brokerage serving a diverse client base of individuals, families, and small to mid-sized businesses. With a strong reputation for trust and integrity, they focus on delivering customized insurance solutions that meet each client’s unique needs. The company fosters a welcoming, team-oriented culture where collaboration, professional development, and exceptional service are core values. Employees enjoy the benefits of a tight-knit team combined with the resources and stability of a respected, growing firm.
About The Opportunity
This role offers the chance to manage and service a diverse commercial book of business in a supportive, growth-driven environment. The successful candidate will work directly with the President and a dedicated support team, contributing to the brokerage’s continued success. With flexibility to work in a hybrid model, strong mentorship, and opportunities to earn commission, this position is ideal for an experienced insurance professional who values autonomy, teamwork, and long-term career growth.
About The Position
As the Senior Commercial CSR / Account Manager, you will oversee a portfolio of small to mid-sized commercial accounts, handling the full account management cycle including renewals, remarketing, documentation, and client servicing. You’ll collaborate closely with the President to ensure an exceptional client experience, supported by a remarketing team and administrative staff. The role may also include the opportunity to generate new business, though production is not mandatory.
Key Responsibilities:
- Manage and service a diverse book of small to mid-sized commercial accounts
- Handle full-cycle account management (renewals, remarketing, client servicing, documentation, and inquiries)
- Collaborate with the President and support team to ensure seamless client experience
- Participate in remarketing with assistance from a dedicated remarketing team
- Provide professional and timely responses to client requests
- Optional opportunity to produce new business
The Requirements
- Minimum 6 years of commercial insurance experience in a CSR or Account Manager role
- Proven ability to manage small to mid-sized commercial accounts independently
- Strong understanding of commercial lines, including general, E&O, D&O, and contractors
- Proficient with brokerage workflows and multiple markets
- Excellent communication, organizational, and client service skills
- Ability to perform full 360 account management responsibilities
Assets:
- 8+ years of experience in commercial insurance
- Familiarity with Power Broker or similar brokerage management systems
Compensation
- Salary: Around $90K (flexible for exceptional candidates)
- Commission: 40% on new business, 25% on renewals, 10% on personal lines (referred business), and Additional commission on walk-in or call-in clients
- Benefits: Full health and dental coverage
- 4 weeks’ vacation
- Hybrid work model (3 days in office, 2 remote – flexible)
- Free parking, free coffee, and a welcoming team environment
At Aplin — together with our brands CompuStaff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.