To Apply for this Job Click Here
We are seeking a Customer Experience Admin to join a collaborative and diverse team environment. This role provides critical administrative support across multiple markets, ensuring smooth order management, accurate export documentation, and strong customer service delivery. The ideal candidate is detail-oriented, adaptable, and thrives in a fast-paced, global environment where respect, collaboration, and continuous improvement are valued.
This is a contract position till the end of December, with potential of extension.
Key Responsibilities
- Coordinate and process all shipping and export documentation, ensuring accuracy and timely delivery to customers and distributors.
- Support daily order management across multiple markets, ensuring orders are processed and shipped on time.
- Provide administrative support to the Customer Experience team across two sites, managing schedules, internal documentation, and welfare activities.
- Assist in processing distributor claims, collaborating with internal stakeholders to resolve issues efficiently.
- Develop and maintain professional relationships with cross-functional teams, distributors, and freight partners.
- Serve as coverage for other Customer Experience specialists when needed, ensuring business continuity.
- Monitor and report on documentation and shipment performance metrics, identifying and addressing process gaps.
- Support scheduling of international team visits and occasional after-hours meetings with global partners.
- Contribute to continuous improvement by questioning processes respectfully and offering solutions to streamline workflows.
Qualifications
- 3–5 years of experience in customer service, administration, or supply chain support (retail or global customer-facing experience an asset).
- Strong interpersonal skills with the ability to communicate effectively and handle challenging situations with professionalism.
- Advanced organizational skills with the ability to manage multiple priorities and meet deadlines.
- Proficiency in Microsoft Excel and MS Office; willingness to learn ERP/Warehouse Management Systems.
- Fluency in English (written and spoken); additional languages such as Mandarin, Spanish, or French are an asset.
- Flexible to occasionally work outside of standard business hours to accommodate international meetings (a few or less per month)
- Friendly, approachable, and comfortable in a team-oriented environment that values diversity and open communication.
- Comfort working in an office setting where dogs are occasionally present.
David Aplin & Associates Inc., operating as Aplin, and its associated brands, CompuStaff and Impact Recruitment, is an award-winning employment agency connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and charge no fees to apply or engage with our recruiters. Our clients partner with us to help expand and diversify their teams. Please note that all applicants must be legally entitled to work in Canada, including holding any necessary work permits.