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Aplin has partnered with Guelph, ON-based organization, to hire an IT Support Specialist! This is a permanent, full-time opportunity, ideal for someone looking to grow in a hands-on IT support role.
Benefits & Perks:
- Compensation: $60K to $70K base salary
- Work Setup: Fully on-site at the client’s Guelph, ON location
- Schedule: Monday to Friday, 8:30 AM to 5:00 PM
- Permanent Opportunity + 3 weeks Vacation
Responsibilities:
Technical Support
- Provide first-level support for hardware, software, and network issues
- Resolve support tickets via phone, email, or in person
- Support and troubleshoot Microsoft 365 applications (Outlook, Teams, SharePoint, etc.)
- Assist with onboarding/offboarding and IT tool training
- Maintain IT documentation and update ticketing systems
Device Management
- Set up, deploy, and manage laptops, desktops, and mobile devices
- Use Microsoft Intune for device configuration and management
- Procure and maintain inventory of IT hardware and mobile phones
System & Network Administration
- Manage user accounts, access, and permissions in Microsoft 365
- Support Wi-Fi and basic office network troubleshooting
Qualifications:
- 2+ years of experience in IT support or help desk roles
- Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Hands-on experience with Microsoft Office
- Familiarity with IT ticketing systems
- Proficient with Windows OS and device setup
- Excellent troubleshooting and customer service skills
David Aplin & Associates Inc., operating as Aplin, and its associated brands, CompuStaff and Impact Recruitment, is an award-winning employment agency connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and charge no fees to apply or engage with our recruiters. Our clients partner with us to help expand and diversify their teams. Please note that all applicants must be legally entitled to work in Canada, including holding any necessary work permits.