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Join a top employer and advance your career. Aplin has partnered with an Edmonton-based company to hire a full-time permanent General Manager of Service Delivery responsible to ensure my client’s teams provide exceptional service to new and existing customer. With a focus on safety, GMs are responsible for establishing operational plans, leading teams, monitoring safety programs, and ensuring regulatory compliance.
Responsibilities
Customer Service & Leadership
- Build, develop, mentor, manage, retain and lead a high-performance team that promotes our culture and values of safety, growth, innovation, people, and profitability Align managers and their teams to focus on delivering at a high level of safety awareness and customer satisfaction
- Develop and maintain strong relationships with customers and key industry partners to ensure company services are well positioned to capitalize on current and future opportunities with the customers
- Lead new initiatives with customers including establishing goals, securing equipment, developing standard operating procedures, and setting project schedules
- Monitor customer satisfaction while identifying service needs and efficiencies that would benefit enhance the customer’s operations
- Focus on developing avenues to grow the existing business with the customer
- Contribute to developing strategy and plans for growing company services in all areas with a focus on the Energy and Chemicals sector
Operational Management
- Implement and maintain effective safety systems and programs and maintain regulatory compliance
- Conduct periodic reviews and/or audits ensuring safety and operational protocols are be adhered to and delivery quality service delivery
- Work with customer to identify and implement site focused operational solutions based on customer needs
- Participate in the development of a sound strategy for operational excellence including asset utilization, people management, safety and regulatory compliance
- Manager capital and operating budgets identifying future personal needs, equipment issues, and maintenance requirements
- Manage contract renewals that foster long-term partnerships with our customers
- Establish annual budgets ensuring sustainable people and process management
- Keep current on industry news, trends and any issues that may have an impact on the company’s services
Qualifications
- Minimum ten (10) years progressive business experience in a management position with full responsibilities for multiple site/service offerings
- Bachelor’s degree in finance/commerce/business or related discipline is an asset
- Experience in building safety culture, service culture, and strong teams with an understanding of Safety Management Systems
- Experience in railway/industrial railway management or Construction/Manufacturing/Equipment Supplier services is an asset
- Proven track record of entrepreneurial leadership
David Aplin & Associates Inc., operating as Aplin, and its associated brands, CompuStaff and Impact Recruitment, is an award-winning employment agency connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and charge no fees to apply or engage with our recruiters. Our clients partner with us to help expand and diversify their teams. Please note that all applicants must be legally entitled to work in Canada, including holding any necessary work permits.