Customer Experience (CX) Manager – Window & Door Industry

The CX Manager oversees branch operations, ensuring outstanding customer satisfaction while managing logistics, installation, and field services. This hands-on leader enhances processes, motivates teams, and achieves key performance metrics within the window and door industry.

Responsibilities:

• Branch Operations: Lead daily operations, resolve escalated customer issues, and foster strong team collaboration. Manage hiring, training, and performance development.
• Service, Installation, & Logistics: Oversee warranty cases, parts ordering, scheduling, and field services. Manage logistics, warehousing, and installation services, ensuring quality and cost control.
• Leadership & Training: Coach and train staff on workflows, monitor KPIs, and drive process improvements to enhance efficiency.

Qualifications:

• Experience: 5+ years in customer service or field operations; 3+ years in a supervisory role. Background in logistics, manufacturing, or the window and door industry preferred.
• Education: Degree in Business Administration or equivalent experience.
• Skills: Strong critical thinking, problem-solving, and interpersonal skills; proficiency in Microsoft Office and CRM systems.

Preferred Certifications: WHMIS, First Aid, Forklift Awareness.

Working Conditions:
Office-based with occasional travel, weekend work, and physical demands (lifting up to 50 lbs).

David Aplin & Associates Inc., operating as Aplin, and its associated brands, CompuStaff and Impact Recruitment, is an award-winning employment agency connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and charge no fees to apply or engage with our recruiters. Our clients partner with us to help expand and diversify their teams. Please note that all applicants must be legally entitled to work in Canada, including holding any necessary work permits.