Customer Service – Banking
Edmonton, Alberta
•Office Professionals
•Contract
•10/28/2024
•213023
Join a top employer and advance your career. Aplin has partnered with a Downtown Edmonton-based company to hire a Customer Service Representative!
Responsibilities
Aplin is an award-winning employment agency dedicated to connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and there are no fees to apply for our jobs or to engage with our recruiters in finding a new career. Companies hire us to help them expand and diversify their teams. All applicants must be legally entitled to work in Canada, which includes having the appropriate documentation, such as a work permit.
Responsibilities
- Responded to customer inquiries and provided accurate, timely assistance with banking products, services, and transactions.
- Processed customer transactions including deposits, withdrawals, transfers, and loan payments with efficiency and precision.
- Assisted clients with account setup, troubleshooting online banking issues, and explaining banking procedures.
- Resolved customer complaints by identifying solutions and providing proactive support to enhance customer satisfaction.
- Maintained confidential customer records, ensuring data accuracy and compliance with banking regulations.
- Supported the sales team by identifying opportunities to promote relevant products and services based on customer needs.
- Collaborated with team members to maintain smooth branch operations and ensure a positive banking experience.
- Conducted account audits to identify discrepancies and provided solutions to mitigate potential risks.
- Tracked and reported customer interactions, maintaining detailed records in CRM systems for future reference.
- Proven experience in customer service and administrative roles, preferably within a banking or financial services environment.
- Strong knowledge of banking products, services, and regulatory compliance requirements.
- Proficient in Microsoft Office Suite, CRM software, and banking-specific applications.
- Exceptional communication skills, with the ability to explain complex information clearly and professionally.
- Demonstrated ability to handle high-pressure situations and resolve issues efficiently.
- Strong organizational skills with meticulous attention to detail in managing transactions and customer records.
- Ability to multitask effectively while maintaining high accuracy in a fast-paced environment.
- Proactive problem-solver with strong decision-making skills and a customer-first mindset.
- Commitment to confidentiality and ethical handling of sensitive customer information.
Aplin is an award-winning employment agency dedicated to connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and there are no fees to apply for our jobs or to engage with our recruiters in finding a new career. Companies hire us to help them expand and diversify their teams. All applicants must be legally entitled to work in Canada, which includes having the appropriate documentation, such as a work permit.
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