Overpayment Resolution Administrator

Join a top employer and advance your career. Aplin has partnered with an area of the Government of Alberta to recruit for an Overpayment Resolution Administrator. This is a 6 month contract with potential for extension located in downtown Edmonton.

In this role, you will review financial documents, assess overpayments, and ensure compliance with policies. If you have strong attention to detail and have experience working behind the scenes on complex financial documentation reviews, this opportunity could be for you! 

Key Responsibilities:

• Overpayment Reviews: Analyze client bank statements and financial documents to determine if overpayments exist according to existing policies. 
• Team Collaboration: Work closely with the team, including other administrative staff and other overpayment specialists, to manage overpayments using the Overpayment Tracker. Ensure cases are assigned and in line with policy.
• Communication & Systems Management: Utilize internal systems like TOI, Compass, Recoveries, and Mobius to track overpayments and collaborate with other departments.
• Documentation & Reporting: Draft letters and other professional correspondence related to overpayments, and keep detailed records for tracking and reporting purposes.
• Policy & Legislation Guidance: Be well-versed in specific government policies and Income support overpayment legislation and capable of explaining policies to other internal teams, ensuring compliance throughout the process.

What We’re Looking For:

• Detail-Oriented: You have a keen eye for details and can thoroughly review financial information for accuracy.
• Self-Starter: You work independently, managing your own tasks and time effectively to meet deadlines.
• Organized: You are methodical in tracking overpayment cases and staying up to date on policy changes.
• Policy-Savvy: You have prior experience working with government policies and can apply them to financial assessments.
• Collaborative Team Player: You work well in a team, coordinating with various roles to ensure overpayment processes run smoothly.

Ideal Skills and Qualities:

• Problem Solving: You are able to make informed decisions, assess options, and find solutions efficiently.
• Relationship Building: You are skilled at working with internal teams and stakeholders to maintain smooth communication and collaboration.
• Strong Communication: You can clearly and professionally convey information in writing, particularly when drafting reports and letters.
• Conflict Resolution: You can handle difficult situations calmly and effectively, using your skills to manage any challenges that arise.

Aplin is an award-winning employment agency dedicated to connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and there are no fees to apply for our jobs or to engage with our recruiters in finding a new career. Companies hire us to help them expand and diversify their teams. All applicants must be legally entitled to work in Canada, which includes having the appropriate documentation, such as a work permit.