PS1 – Edmonton

Join a top employer and advance your career. Aplin has partnered with a Edmonton based company to hire a PS1 for a contract starting right away! 

Responsibilities:

• Provide direct support to clients, ensuring adherence to program or policy eligibility requirements.
• Engage with a diverse client base, offering guidance, advice, and problem-solving in a timely and empathetic manner.
• Utilize multiple web-based systems to input, retrieve, and process client information efficiently.
• Communicate with clients, including de-escalating tense situations, managing crises, and resolving conflicts or issues as needed.
• Maintain accurate records of client interactions and services, ensuring compliance with relevant guidelines and protocols.
• Collaborate with colleagues and external service providers to address client needs and connect them with appropriate resources.
• Navigate through larger networks of services and community programs to support client outcomes.

Qualifications:

• Two-year diploma or degree in a related field (e.g., Social Work, Psychology, Human Ecology, Sociology, Business Administration, Community Development).
• Experience working with diverse or vulnerable populations is considered an asset.
• Proficiency in customer service, particularly in high-volume environments and with in-person or virtual interactions.
• Demonstrated ability to manage multiple computer systems and databases simultaneously.
• Effective verbal and written communication skills, with the ability to engage professionally with a diverse range of clients.
• Critical thinking, time management, and problem-solving abilities, with a strong focus on client-centered service delivery.
• Possession of a valid driver’s license and access to a reliable vehicle may be required for some locations.

Aplin is an award-winning employment agency dedicated to connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and there are no fees to apply for our jobs or to engage with our recruiters in finding a new career. Companies hire us to help them expand and diversify their teams. All applicants must be legally entitled to work in Canada, which includes having the appropriate documentation, such as a work permit.