Client Solutions Manager

Join a top employer and advance your career. Aplin has partnered with one of our most valued clients to hire a Client Solutions Manager for their Toronto office. You will be responsible for driving business through nurturing relationships with clients and their respective tax, legal, accounting/family office, and banking advisors. This position requires active collaboration with various internal departments to execute insurance policy implementations and closing transactions for the placement of clients’ insurance policies in a timely and efficient manner.

Benefits & Perks:

• Highly competitive and generous compensation and benefits package, including a defined benefit pension plan.
• Annual bonus.
• 4 weeks’ vacation.
• Work with a skilled and cohesive team known for its exceptional performance.
• Work/life balance.
• Career growth and development opportunities.

Responsibilities:

• Conduct an in-depth discovery of client assets and objectives to develop a tailored insurance solution, considering such things as growth plans, estate planning, succession, and philanthropy.
• Gain a deep understanding of client situations and manage relationships with clients, their families, and family offices (bank, legal, and accounting advisors).
• Ensure client understands their unique needs, enabling informed decisions.
• Build and nurture relationships, providing exceptional customer service, and delivering solutions to achieve the aspirations of the client.
• Provide technical expertise and work with our internal experts to provide the client with a tailored insurance solution, considering the client’s tax optimization objectives, financial situation, and family structure.
• Manage the collection, organization, and tracking of client information from the pre-application phase to the close of the insurance policy, including insurance models, client requirements (including actuarial and legal opinions), financing documents, and the steps required for the closing and maintenance of the policy.
• Maintain contact with the client and their advisors to ensure the appropriateness of the structure, reflecting the most up-to-date client information.
• Ensure the steps required for solution maintenance and amendment are being implemented for the full benefits of the solution to be effective.
• Provide ongoing service throughout the lifecycle of the insurance policy, supporting the client even after the sale is made, and ensuring they understand the benefits and value of their structure.
• Service client files, manage renewal timelines, and support increased revenue opportunities.
• Liaise with insurance companies and financial institutions to ensure clients’ applications are processed effectively.
• Identify referral opportunities, and connect with C-suite executives across an array of industries, as well as referral sources, and centers of influence from the financial and professional services sectors.
• Perform other related duties as assigned.

Qualifications:

• 5-10 years of experience in financial services, professional services, or consulting background with some business development.
• CPA or CFA designation is an asset; an In-Depth Tax course is an asset.
• Experience with the Canadian insurance market, banking, and estate planning.
• Knowledge of the life insurance industry, its products, regulations, and trends is highly desirable.
• Experience as a relationship manager required, growing and managing a portfolio of clients and delivering exceptional client service.
• Advanced proficiency in MS Office Suite and CRM systems.

Aplin is an award-winning employment agency dedicated to connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and there are no fees to apply for our jobs or to engage with our recruiters in finding a new career. Companies hire us to help them expand and diversify their teams. All applicants must be legally entitled to work in Canada, which includes having the appropriate documentation, such as a work permit.