Service advisor

Service advisor

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Steinbach, Manitoba

Supply Chain & Operations

Permanent

05/14/2024

211949

We are seeking a highly motivated and customer-oriented Service Advisor to join our client's team. As a Service Advisor, you will be the primary point of contact for clients' service or repair work. Your role will involve providing exceptional customer service and coordinating repairs.

Responsibilities:
  • Greet customers and provide a warm and friendly welcome.
  • Provide detailed explanations of recommended repairs and services.
  • Generate repair orders and obtain necessary approvals from customers.
  • Coordinate with technicians to ensure timely completion of repairs.
  • Request and track POs.
  • Maintain accurate records of customer interactions and transactions.
  • Handle cash transactions process payments, and file documents.
  • Follow up with customers to ensure satisfaction with completed repairs.
Qualifications:
  • Completion of High school required.
  • Previous experience in a customer service role in an automotive or equipment repair setting.
  • Strong customer service skills.
  • Knowledge of repair and maintenance procedures.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficient in the use of computers.

Benefits and DPSP plan being offered

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