Bilingual Account Manager (Sporting Industry)

Bilingual Account Manager (Sporting Industry)

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Canada, Remote

Sales & Marketing

Permanent

05/07/2024

211890

Join a top employer and advance your career. Our client, a leader in their field, has partnered with Aplin to hire a Bilingual Account Manager based in Calgary.

Benefits & Perks:
  • Remote/work-from-home position
  • Fantastic company culture
  • Career growth opportunities
  • Dental care
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • RRSP matching
  • Vision care
  • Wellness program
Responsibilities:
  • Oversee the initiation and integration processes for new clientele as communicated by the sales division.
  • Ensure compliance with established schedules for client onboarding and training sessions.
  • Act as the primary liaison for all client-related affairs.
  • Coordinate across internal departments to address client issues and enhance overall satisfaction.
  • Proactively resolve client conflicts.
  • Collaborate with sales associates to nurture enduring client connections and stimulate expansion.
  • Guarantee timely and effective delivery of customized solutions aligned with client needs and performance metrics.
  • Produce and deliver periodic customer reports (monthly, quarterly, annually).
  • Provide regular updates to the sales team on account status and challenges.
  • Identify growth opportunities and collaborate with sales teams to achieve targets.
  • Assist with urgent requests or escalate issues as needed.
  • Gather client feedback to refine processes, products, and services offered.
  • Conduct internal training for operations staff based on client requirements.
  • Participate in relevant industry events.
  • Monitor client Net Promoter Scores (NPS).
  • Support sales efforts and accompany sales executives to client meetings as required.
Qualifications:
  • Desired qualifications include a bachelor’s degree from an accredited University or College, with a concentration in marketing, promotions, advertising sales, or business administration.
  • 3-4 years of proven experience in account management.
  • Bilingual proficiency in English and French is an advantage.
  • Demonstrated customer-centric approach with exceptional relationship-building skills.
  • Knowledge and/or interest in various sports is beneficial.
  • Comprehensive understanding of products and technology, coupled with organizational abilities enabling effective management and prioritization of multiple tasks, all within strict deadlines.
  • Possess meticulous attention to detail with a focus on procedural excellence and robust problem-solving abilities.
  • Proficient in delivering professional presentations and demonstrating effective communication skills, both written and verbal.
  • Familiarity with CRM systems is advantageous.
  • Ability to leverage AI tools to identify and implement operational efficiencies.


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