Bilingual Customer Care Representative

Bilingual Customer Care Representative

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Edmonton, Alberta

Sales & Marketing

Permanent

03/05/2024

211328

Join a top employer and advance your career. Aplin has partnered with an Edmonton-based company to hire a Bilingual Customer Care Representative.

Responsibilities:
  • Provide positive and empathetic customer service via various channels.
  • Collaborate with the Customer Care team to meet performance objectives.
  • Conduct research and draft documentation or reports as needed.
  • Assist with staff training and ensure compliance with standards.
  • Adhere to corporate policies regarding health, safety, and the environment.
Qualifications:
  • High School Diploma or GED required; related Certificate/Diploma preferred.
  • Fluent in French and English.
  • Experience in resolving customer service issues.
  • Animal nutrition experience and technical background preferred.
  • Proficient in data entry and typing with attention to detail.
  • Passion for animals.


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