Unified Communications Telecommunications Help Desk / Service Technician

If you are a talented and experienced Unified Communications Telecommunications Help Desk/Service Technician, Aplin has the right opportunity for you!

Our Calgary-based client is growing and needs your expertise! This is an awesome, fun, and progressive unified communications technology company that offers full benefits on day one in a great location close to downtown Calgary. They have been in business for over 40 years and believe in the importance of social and environmental conscience. A full training program will be provided. 
 
Responsibilities:
Accurate and timely repair, support, maintenance, and installation of Unified Communications telephone equipment in the field. Become proficient in the support to Avaya, ENVY VoIP, and Allworx telephone systems brands.

• Verbally respond to all external customer service requests and assigned service tickets within 15 minutes of initial contact with the expected completion of a ticket.
• Complete and close service ticket within 2 hours of initial assignment.
• Provide complete details of the fix solution in the ticket completion notes.
• Assist with the coordination of all device installations as directed by the project coordinator and management.
• Stay current and abreast of any changes and updates in the original equipment manufacturer’s repair and technical service bulletins.
• Attain and maintain Avaya and Allworx support certifications.
• Staying current with the service and repair for any new equipment or technology introduced by the company.
• Relay any issues or problems promptly to the Unified Communications Service Manager.
• Any other duties that may be assigned on a case-by-case basis.
• Maintain and respect all aspects of company policies with respect to procedures and the employee policy manual.

Qualifications:

• Experience with Avaya IP Office and/or Allworx VoIP systems desired. 
• Experience with other voice-over IP systems and services is an asset.
• Experience network knowledge and skills required.  
• Telecommunications or IT experience in a medium to large size business
• Sound communication and interpersonal skills, whether communication is in person, via telephone, written correspondence, or email.
• Planning skills, including project management abilities
• Good customer service skills including the ability to work in a team
• Basic troubleshooting, diagnostic, and technical reasoning skills
• We provide a full training program

We are an award-winning employment agency that finds top talent for exceptional organizations across North America. There are no fees to apply for our jobs or engage with our recruiters to find a new career. Companies hire us to help them grow their teams. All applicants must be legally entitled to work in Canada. This includes having proper documentation, such as a work permit.