Customer Service/Call Centre

Customer Service/Call Centre

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Vancouver, British Columbia

Office Professionals




Join a top employer and advance your career. Aplin has partnered with a British Columbia based company to hire a Customer Service Representative! 

  • Answering many calls per day - transferring to various departments, answering inquiries, problem solving, processing special orders of various products 
  • Helping with quotes on automotive parts, entering data into Tandem for the purchasing department, providing customer engagement surveys, tracking data and maintaining files 
  • Provide support to the sales team by providing leads and answering an inquiries that the client may have 
  • Being the main point of contact between the operations and sales team 
  • Checking and monitoring schedules, inventory, and being involved in various projects to upsell and communicate to current and new clients
  • Create quotes and proposals 
  • Automotive Parts experience is a MUST! Previous industry experience and understanding of the automotive industry is critical for the role.
  • Two years of previous work experience in a customer orientated role: with proven call center experience.
  • Proficient skills in Microsoft Word and Excel 
  • Previously used Tandem is an asset 
  • Ability to work in a fast paced environment, with the ability to communicate efficiently and effectively. 
  • Comfortable on the phone and able to act on the fly to problem solve with little to no guidance.

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