Customer Service/Call Centre
Vancouver, British Columbia
•Office Professionals
•Permanent
•05/26/2023
•202345
Join a top employer and advance your career. Aplin has partnered with a British Columbia based company to hire a Customer Service Representative!
Responsibilities
Aplin, one of Canada’s Best Managed Companies, is an employment agency that finds top talent for exceptional organizations across North America. There are no fees to apply to our jobs or engage with our recruiters to find a new career. Companies hire us to help them grow their teams. Visit our website to learn more: www.aplin.com
Responsibilities
- Answering many calls per day - transferring to various departments, answering inquiries, problem solving, processing special orders of various products
- Helping with quotes on automotive parts, entering data into Tandem for the purchasing department, providing customer engagement surveys, tracking data and maintaining files
- Provide support to the sales team by providing leads and answering an inquiries that the client may have
- Being the main point of contact between the operations and sales team
- Checking and monitoring schedules, inventory, and being involved in various projects to upsell and communicate to current and new clients
- Create quotes and proposals
- Automotive Parts experience is a MUST! Previous industry experience and understanding of the automotive industry is critical for the role.
- Two years of previous work experience in a customer orientated role: with proven call center experience.
- Proficient skills in Microsoft Word and Excel
- Previously used Tandem is an asset
- Ability to work in a fast paced environment, with the ability to communicate efficiently and effectively.
- Comfortable on the phone and able to act on the fly to problem solve with little to no guidance.
Aplin, one of Canada’s Best Managed Companies, is an employment agency that finds top talent for exceptional organizations across North America. There are no fees to apply to our jobs or engage with our recruiters to find a new career. Companies hire us to help them grow their teams. Visit our website to learn more: www.aplin.com
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