Bilingual Tier 1 Service Desk Analyst – Ottawa
Ottawa, Ontario
•Information Technology
•Permanent
•03/07/2023
•201859
Join a top employer and advance your career. Our client, a leader in their field, has partnered with Aplin to hire a Bilingual Tier 1 Service Desk Analyst. This is a 1-year contract opportunity open to candidates in the Ottawa area. This role has a hybrid working environment.
Responsibilities:
Aplin, one of Canada’s Best Managed Companies, is an employment agency that finds top talent for exceptional organizations across North America. There are no fees to apply to our jobs or engage with our recruiters to find a new career. Companies hire us to help them grow their teams. Visit our website to learn more: www.aplin.com
Responsibilities:
- Provides 'in incident' phone and report support as part of the service desk
- Performs day-to-day support and monitoring of technologies and solutions
- Investigates, analyzes, and responds to incidents
- Assist staff face-to-face, virtually, by phone, or chat
- Resolve issues with technology through one-on-one interactions
- Troubleshoot a variety of first-level IT support issues on different platforms and programs
- Answer questions and provide advice by phone, email, or chat
- Develop documentation for common issues
- 1.5+ years of experience as a Service Desk Analyst/Tier 1 Support
- An undergraduate degree in computer science, engineering, or mathematics or an equivalent level of experience
- Fluent in French
- Experience with O365, Windows 11, and Service Now
- Knowledge of computer hardware and peripherals
- Knowledge of iPhone and Android devices
- Ability/desire to work late
Aplin, one of Canada’s Best Managed Companies, is an employment agency that finds top talent for exceptional organizations across North America. There are no fees to apply to our jobs or engage with our recruiters to find a new career. Companies hire us to help them grow their teams. Visit our website to learn more: www.aplin.com
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