Account Manager: Brandon

Account Manager: Brandon

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Brandon, Manitoba

Supply Chain & Operations




Join a top employer and advance your career. Our client, a leader in their field, has partnered with Aplin to hire an Account/Operations Manager based in Brandon.

Benefits & Perks:
  •  Premiums are 80% employer paid and 20% employee paid
  • 3 weeks of vacation
  • 5 PTO/ sick days
  • Vehicle and gas allowance per month is $800.
  • Tuition reimbursement
  • Yearly Christmas bonus based on overall company profitability and individual employee performance
  • Owner Operator Management
    • Provide recognition and acknowledgment when achieved
    • Provide written and verbal warnings as required
    • Hiring, termination processes, and ad hoc job procedures
  • Financial Administration:
    • Manage the monthly and annual budget forecasts and processes
    • Build strategic service models to maximize results to minimize expense
  • Customer Relationships:
    • Build strong relationships with clients, responding with a sense of urgency following the 10-1-24 program
    • Retrieve all sign-offs from clients for requested work and complaints
    • Site Inspections
    • Use the company app (all apps required) to conduct site inspections at all assigned contract sites as required
    • Ensure that the contract is being cleaned in accordance with contract requirements and quality expectations
    • Assist and enforce that all on-site inventories and Janitor Rooms are orderly and clean
  • Operations Management; Responsible for operational activity:
    • Planning, directing, organizing, and controlling all production
    • Continued evaluation and monitoring of area management to ensure performance and services are being met and company compliance is fulfilled as required
    • Oversee the completion and appropriate department filling of all company reports; accident, incident, damage, etc.
    • Develop and maintain preventative maintenance methods, build new and improved performance methods, and enhanced cleaning techniques, systems, and skills
    • Complete all forms for Accounting, Human Resources, and Operations when required
    • Assist area managers with new account setup, tailoring customer service requirements, and negotiating customer rates to ensure the lowest possible cost
  • Service Contracts:
    • Negotiate, administer, and manage local service contracts in conjunction with the Regional Director, ensuring financial viability
    • Ensure that existing service contracts are upheld and maintained in accordance with the contract terms
    • Look for opportunities to complete ad hoc jobs
    • Responsible for invoice control, budgeting, profit, and reconciliation of all accounts on a monthly, quarterly, and annual basis
  • Employee Oversight:
    • Communicate with staff to resolve performance and personnel problems; discuss and implement company policies and procedures
    • Screen and hire janitorial applicants, interview applicants, and perform management orientations with HR direction
    • Hiring, termination processes, and ad hoc job procedures
    • Re-assign and terminate employees when required
Travel Requirement
  • This role requires approximately 80% travel locally
  • Will need to have their own reliable vehicle and valid driver's license in good standing
  • Minimum 3-5 years of management/leadership experience with direct reports
  • Subject matter expert in commercial cleaning preferred
  • General understanding of financial principles, including budgeting and profitability
  • Strong delegation skills with the ability to motivate and resolve employee issues
  • The position does require on-call 24/7 since we are an essential service. This doesn’t mean going to the site 24/7, just being available via text/ call/ email for the client or cleaners should something come available. Core hours are Monday to Friday 8 am – 4:30 pm
  • Must have previous management experience, minimum 2 years
  • Experienced in building strong interpersonal business relationships

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