Account Manager: Brandon
Brandon, Manitoba
•Supply Chain & Operations
•Permanent
•02/27/2023
•201774
Join a top employer and advance your career. Our client, a leader in their field, has partnered with Aplin to hire an Account/Operations Manager based in Brandon.
Benefits & Perks:
Aplin, one of Canada’s Best Managed Companies, is an employment agency that finds top talent for exceptional organizations across North America. There are no fees to apply to our jobs or engage with our recruiters to find a new career. Companies hire us to help them grow their teams. Visit our website to learn more: www.aplin.com
Benefits & Perks:
- Premiums are 80% employer paid and 20% employee paid
- 3 weeks of vacation
- 5 PTO/ sick days
- Vehicle and gas allowance per month is $800.
- Tuition reimbursement
- Yearly Christmas bonus based on overall company profitability and individual employee performance
- Owner Operator Management
- Provide recognition and acknowledgment when achieved
- Provide written and verbal warnings as required
- Hiring, termination processes, and ad hoc job procedures
- Financial Administration:
- Manage the monthly and annual budget forecasts and processes
- Build strategic service models to maximize results to minimize expense
- Customer Relationships:
- Build strong relationships with clients, responding with a sense of urgency following the 10-1-24 program
- Retrieve all sign-offs from clients for requested work and complaints
- Site Inspections
- Use the company app (all apps required) to conduct site inspections at all assigned contract sites as required
- Ensure that the contract is being cleaned in accordance with contract requirements and quality expectations
- Assist and enforce that all on-site inventories and Janitor Rooms are orderly and clean
- Operations Management; Responsible for operational activity:
- Planning, directing, organizing, and controlling all production
- Continued evaluation and monitoring of area management to ensure performance and services are being met and company compliance is fulfilled as required
- Oversee the completion and appropriate department filling of all company reports; accident, incident, damage, etc.
- Develop and maintain preventative maintenance methods, build new and improved performance methods, and enhanced cleaning techniques, systems, and skills
- Complete all forms for Accounting, Human Resources, and Operations when required
- Assist area managers with new account setup, tailoring customer service requirements, and negotiating customer rates to ensure the lowest possible cost
- Service Contracts:
- Negotiate, administer, and manage local service contracts in conjunction with the Regional Director, ensuring financial viability
- Ensure that existing service contracts are upheld and maintained in accordance with the contract terms
- Look for opportunities to complete ad hoc jobs
- Responsible for invoice control, budgeting, profit, and reconciliation of all accounts on a monthly, quarterly, and annual basis
- Employee Oversight:
- Communicate with staff to resolve performance and personnel problems; discuss and implement company policies and procedures
- Screen and hire janitorial applicants, interview applicants, and perform management orientations with HR direction
- Hiring, termination processes, and ad hoc job procedures
- Re-assign and terminate employees when required
- This role requires approximately 80% travel locally
- Will need to have their own reliable vehicle and valid driver's license in good standing
- Minimum 3-5 years of management/leadership experience with direct reports
- Subject matter expert in commercial cleaning preferred
- General understanding of financial principles, including budgeting and profitability
- Strong delegation skills with the ability to motivate and resolve employee issues
- The position does require on-call 24/7 since we are an essential service. This doesn’t mean going to the site 24/7, just being available via text/ call/ email for the client or cleaners should something come available. Core hours are Monday to Friday 8 am – 4:30 pm
- Must have previous management experience, minimum 2 years
- Experienced in building strong interpersonal business relationships
Aplin, one of Canada’s Best Managed Companies, is an employment agency that finds top talent for exceptional organizations across North America. There are no fees to apply to our jobs or engage with our recruiters to find a new career. Companies hire us to help them grow their teams. Visit our website to learn more: www.aplin.com
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