Information Technology Manager

Information Technology Manager

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Edmonton, Alberta

Information Technology




Join a top employer and advance your career. Our client, a leader in their field, has partnered with Aplin to hire an IT Manager based in Edmonton.
Reporting to the Chief Operating Officer, the IT Manager will contribute to the economic success of the company by ensuring that Information Technology (IT) delivery meets current business needs while identifying opportunities that support future growth and sustainability agendas. This position is responsible for working alongside the organization’s leadership team to facilitate and supervise the daily IT activities.

The IT Manager is responsible for the overall development, implementation, operational effectiveness, integrity, and on-going improvements of the department. The IT Manager oversees a team with the following scopes: hardware and software maintenance, training and consultation, testing, installing, supporting, and troubleshooting hardware and software components, network maintenance and support, database development, support services, and contributing to quality standards and strategy.

  • Oversee the management, strategy, and execution of the company’s IT infrastructure
  • Build and maintain a working knowledge of all departments and program areas.
  • Serve as a highly effective link between departmental teams for strategy, ideation, and execution.
  • Provide leadership in fostering an organizational culture that supports a strong focus on security, IT alignment with business needs, customer satisfaction, innovation, and excellence.
  • Lead firm-wide initiatives and consult with all areas of the business with a service-orientated and client-first approach.
  • Work with direct reports to formulate and implement individual development plans that will result in improved performance and capability
  • Plan and recommend to executive a long-term approach to future IT infrastructure and services such as network upgrades and access; server and storage technologies and systems and software to support the long-term business plans.
  • Build and maintain vendor relationships and manage the purchase of hardware and software products with consideration for appropriate approvals.
  • Participate in business case development for specific projects and capital expenditure proposals that have an IT requirement or implication.
  • Identify and provide standards for software, hardware, applications, and infrastructure management.
  • Provide oversight that back-ups, archiving and disaster recovery systems and procedures are in place to support when needed
  • Responsible for monitoring and reporting on end-users that do not adhere to IT policies, standards, and best practices
  • Ensures that the IT department meets all security standards for internal or external audits as approved by the CEO or COO
  • Actively participate in the coordination and remediation of IT security incidents
  • Bachelor’s Degree in Business Administration, Computer Science, Information Systems, Management Information Systems, or equivalent experience
  • 7- 10+ years’ experience showing a progression in responsibility and management
  • 4+ years’ experience managing an IT team
  • Experience managing a 24/365-day operations support department
  • Understanding of network and workstation hardware, wide and local area network architecture, operating systems, and business software
  • Project management skills, including experience in the implementation of replacement hardware and software business solutions
  • Microsoft 365 or other ERP experience
  • A clear and effective communicator, with a strong service-orientation.
  • Exceptional mentorship skills as well as developmental and coaching skills, with the ability to help those who are unaccustomed to change
  • Ability to work within ambiguity or transformational change
  • A positive attitude when faced with adversarial situations

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