Field Service Engineer

Field Service Engineer

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Fort Mc Murray, Alberta

Engineering & Technical




Join a top employer and advance your career. Aplin has partnered with a Fort McMurray-based company to hire a Field Service Engineer. Relocation assistance will be provided.

OTR Field Engineers are responsible for providing technical assistance to OTR sales teams to increase the sales and performance of OTR tires. They take the lead on field issues concerning OTR tire products/services and provide engineering/technical expertise. The ideal candidate will be located in the Province of Alberta, preferably in the Edmonton area.

  • Assist Earthmover Product Managers (EPM), Manager Mine Accounts (MMA) and other Field Engineers (FE) in monitoring and improving OTR tire performance and product quality
  • Analysis of all relevant factors which contribute to product performance
  • Analysis of customer operating conditions
  • Scrap tire and warranty adjustment analysis
  • Special projects and assignments as required to improve and maximize OTR tire performance
  • Support Engineering Management and office staff in analysis of performance trends and opportunities for product improvement
  • Support Customer Service and OTR Tire Dealers with necessary technical and application data to complete sales transactions and improve customer satisfaction.
  • Draft and submit ideas for technical and customer service bulletins
  • Other duties as required

  • Bachelor’s degree in Engineering or a related technical college diploma
  • 5+ years of relevant work experience
  • Proficient in Microsoft Office Suite
  • Strong communication skills both written and oral
  • Proven experience at communicating and working with people at all levels
  • Ability to communicate technical scenarios/issues in non-technical terms that can be easily understood
  • Excellent organization skills
  • Willingness and ability to learn and work independently
  • Willingness and ability to travel up to 75% including internationally, as may be required
  • Ability to manipulate & lift 50 lbs or less
  • Willingness to work outside
  • Ability to manage competing priorities

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