Deskside Technician

Deskside Technician

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Ottawa, Ontario

Accounting & Finance




Join a top employer and advance your career. Our client, a leader in their field, has partnered with Aplin to hire a Deskside Technician based in the Ottawa area. The incumbent will be responsible for installing, moving and providing ongoing support to all clients for desktop and laptop computers as well as configuring software. This is a 1-year contract with the possibility of a 2-year extension. This role is office based, remote hybrid. 

  • A minimum of 3 years of recent work experience in an information technology service desk as a deskside technician, in an operational environment supporting Windows 10
  • A minimum of 3 years of demonstrated customer service experience
  • Demonstrated experience with SCCM and Active Directory
  • Demonstrated experience with a desktop hardware evergreen in a similar capacity
  • Demonstrated ability to perform under pressure and ensure accuracy in a high-paced environment
  • Demonstrated ability to work autonomously
  • Demonstrated experience interacting with individuals at all levels of an organization
  • Install, move, set up and provide ongoing support to all clients for desktop and laptop computers
  • Install and configure software
  • Provide technical problem-solving guidance and advice to users in person and remotely by phone
  • Provide input into the creation and ongoing maintenance of a knowledge base on technical issues
  • Provide input supporting standards, guidelines, and documentation
  • Provide support as needed in the Asset Management process
  • Deliver high-quality customer service to users within service levels
  • Support project initiatives related to the company’s desktop environment
  • Ongoing activities and deliverables, as required

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