Deskside Bilingual Technician

Deskside Bilingual Technician

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Ottawa, Ontario

Accounting & Finance

Permanent

13/01/2023

201497

If you are a talented and experienced Bilingual Deskside Technician, Aplin has the right opportunity for you! Our client is searching for a candidate who will be responsible for installing, moving and providing ongoing support to all clients for desktop and laptop computers as well as configuring software. This is a 1-year contract with the possibility of a 2-year extension, available to candidates in the Ottawa area. This role is office based, remote hybrid. 

Requirements:
  • A minimum of 3 years of recent work experience in an information technology service desk as a deskside technician, in an operational environment supporting Windows 10
  • A minimum of 3 years of demonstrated customer service experience
  • Demonstrated experience with SCCM and Active Directory
  • Demonstrated experience with a desktop hardware evergreen in a similar capacity
  • Demonstrated ability to perform under pressure and ensure accuracy in a high-paced environment
  • Demonstrated ability to work autonomously
  • Demonstrated experience interacting with individuals at all levels of an organization
Accountabilities:
  • Install, move, set up and provide ongoing support to all clients for desktop and laptop computers
  • Install and configure software
  • Provide technical problem-solving guidance and advice to users in person and remotely by phone
  • Provide input into the creation and ongoing maintenance of a knowledge base on technical issues
  • Provide input supporting standards, guidelines and documentation
  • Provide support as needed in the Asset Management process
  • Deliver high-quality customer service to users within service levels
  • Support project initiatives related to the company’s desktop environment
  • Ongoing activities and deliverables, as required


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