Support Specialist (Group benefits experience required)

If you are a talented and experienced Support or Administrative professional, Aplin has the right opportunity for you! Our Calgary based client is looking for a candidate with previous experience in group benefits. This is a permanent hybrid opportunity with competitive pay and benefits!

Benefits & Perks:

• Competitive compensation plan
• Hybrid work style
• Innovative, high-energy team-focused environment 

Responsibilities:

• Provide ongoing client services to the Major Accounts book of business including assisting in account enrollments, plan revisions and policy renewals
• Ensure excellent customer experience for our group plan sponsors – proactively supporting employers and their needs providing benefits to their valuable employees
• Set priorities, plan, and coordinate work activities to complete work efficiently
• Performs telephone, in-person and online service calls or visits to assigned accounts
• Provides back up support for Sales Representatives as needed

Qualifications:

• A minimum of 5 years’ experience in group benefits
• Minimum 5 years working for an insurer or broker or client in some capacity that deals with service on benefits
• Ability to understand the perspective and requirements of the customer, both internal and external, including providing an exceptional customer experience by anticipating current and future needs of the customer
• Exceptional communication skills, in one-on-one or small group settings
• Must possess strong interpersonal skills demonstrated by strong relationship building skills coupled with excellent customer service aptitude

Aplin, one of Canada’s Best Managed Companies, is an employment agency that finds top talent for exceptional organizations across North America. There are no fees to apply to our jobs or engage with our recruiters to find a new career. Companies hire us to help them grow their teams. Visit our website to learn more: www.aplin.com