Deskside Analyst – Edmonton

Deskside Analyst – Edmonton

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Regina, Saskatchewan

Sales & Marketing

Contract

28/11/2022

201182

Join a top employer and advance your career. Our client, a leader in their field, has partnered with Aplin to hire a Deskside Analyst. This is a 3-year contract opportunity open to candidates in the Edmonton-area. This role is an onsite role.

Responsibilities:
  • Manage, & support end-user devices (laptops, desktops, rugged tablets, mobile phones, printers, etc)
  • End user software support Windows 10 and Windows 11, MacOS, Microsoft Apps for Enterprise (O365) and other desktop software applications
  • Provide Tier 2 support which includes a dedicated service for walk up support to end-users
  • Image, deploy and configure new computers/laptops and install various software application
  • Recording all inventory, incidents/service request ticket updates into our incident management system
Qualifications:
  • 1-2 years of previous deskside experience
  • Diploma or Certificate within the scope of Information Technology or High School diploma combined with years of experience in a deskside support role
  • CompTIA A+ or equivalent experience
  • Basic knowledge of desktops, laptops, printers, tablets, mobile phones, and computer related peripherals
  • Clean criminal record and driving abstract and own mode of transportation to travel
  • Experience providing desktop hardware and software support to users
  • Experience administrating/supporting computer end-user devices in a large, complex environment supporting device hardware (e.g. PCs and Mac's, mobile devices, and peripherals), operating systems, device imaging application installation, deployment and security tools
  • Experience troubleshooting and managing file and print services
  • Some travel between offices will be required


Aplin, one of Canada’s Best Managed Companies, is an employment agency that finds top talent for exceptional organizations across North America. There are no fees to apply to our jobs or engage with our recruiters to find a new career. Companies hire us to help them grow their teams. Visit our website to learn more: www.aplin.com 

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