Deskside Analyst

Deskside Analyst

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Montreal, Quebec

Sales & Marketing




Join a top employer and advance your career. Our client, a leader in their field, has partnered with Aplin to hire a Bilingual Deskside Analyst. This is a 3-year contract opportunity open to candidates in the Montreal-area. This role is an onsite role.

  • Manage, & support end-user devices (laptops, desktops, rugged tablets, mobile phones, printers, etc)
  • End user software support Windows 10 and Windows 11, MacOS, Microsoft Apps for Enterprise (O365) and other desktop software applications
  • Provide Tier 2 support which includes a dedicated service for walk up support to end-users
  • Image, deploy and configure new computers/laptops and install various software application
  • Recording all inventory, incidents/service request ticket updates into our incident management system
  • 1-2 years of previous deskside experience
  • Diploma or Certificate within the scope of Information Technology or High School diploma combined with years of experience in a deskside support role
  • CompTIA A+ or equivalent experience
  • Must be fluent in both French and English with strong written skills
  • Basic knowledge of desktops, laptops, printers, tablets, mobile phones, and computer related peripherals
  • Clean criminal record and driving abstract
  • Experience providing desktop hardware and software support to users
  • Experience administrating/supporting computer end-user devices in a large, complex environment supporting device hardware (e.g. PCs and Mac's, mobile devices, and peripherals), operating systems, device imaging application installation, deployment and security tools
  • Experience troubleshooting and managing file and print services
  • Some travel between offices will be required

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