Business Analyst

Business Analyst

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Canada, Remote

Information Technology




Are you a Certified Business Analysis who is proficient in using ServiceNow ITSM modules and reporting? Do you have experience in Value Stream mapping? Do you enjoy working in a collaborative fast paced environment? If so, this may be the opportunity for you! Join a top employer and advance your career. Aplin has partnered with a Ottawa-based company to hire a Business Analyst on a fully remote basis for a 1 year contract.

  • Interact with internal stakeholders and subject matter experts to identify goals, best practices, and other active methods for gathering and analyzing their data to identify process performance areas
  • Identify and establish the scope and parameters of requirements analysis to define impact, outcome criteria, and metrics
  • Prepare storytelling narratives in activities such as developing a business case, building requirements, writing user stories and use cases
  • Design workflow and process strategies to improve business performance. Monitor the efficacy of updated workflows
  • Assist with creation and present process reports for client approval
  • Assist with the implementation of revised company processes and workflows

  • University degree or college diploma in business administration or a related field
  • Demonstrated analytical experience Demonstrated experience with Microsoft’s suite of tools including Visio, Excel, PowerPoint and Word
  • Proficient in the use of Atlassian Jira
  • Proficient in the use of ServiceNow ITSM modules and reporting

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