System Administrator

System Administrator

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Ottawa, Ontario

Supply Chain & Operations

Permanent

30/11/2022

201130

If you are a talented and experienced Systems Administrator, Aplin has the right opportunity for you! Our client, a leader in their field, has partnered with Aplin to grow their team in Ottawa for this full-time permanent position.

Responsibilities:
  • Acts primarily as a level 2 support individual and can be involved in level 1 trouble ticket calls as needed
  • Functions as the backup Technical Support Analyst for the Helpdesk services
  • Participates in the installation, configuration, maintenance, and support of the IT infrastructure and end-user devices
  • Develops and maintains technical documentation
  • Manages Active Directory including account creation, account administration, security groups and distribution lists
  • Participates in the development of the IT decisions on testing, installation and support of new infrastructure equipment or services
  • Provides support to the senior IT Cloud specialist, and IT Cyber Security specialty as needed
  • Assists with maintaining compliance with the organization’s IT Security policies and procedures for network services
  • Prepares and deploys electronic devices using company standard configurations
  • Manages IT equipment loans and setup and sustains IT Client network support services and coverage according to Service Level Agreements with the organization and its clients
  • Interacts with vendors as required regarding their hardware, software, and services offerings
  • Interacts with staff at all levels to provide support to incidents and requests
  • Provides onsite support to staff including the installation and support of AV Conferencing equipment
Qualifications:
  • Degree in Computer Science or related field or an equivalent acceptable combination of education, training, and/or related work experience
  • Bilingual imperative: B-A-B
  • Exceptional customer service orientation
  • 5+ years of recent experience working in IT
  • 5+ years of IT Help Desk methodologies and processes
  • 3+ years of experience with Microsoft Active Directory or Azure AD
  • 1+ year experience with Microsoft 365 platform including Exchange Online, Endpoint Manager, Defender, SharePoint/OneDrive, etc.
  • 1+ year of working experience in the IT and Cyber security operations
  • Experience in the provision of technical support and assistance to both clients and technical support personnel
  • Experience in image deployment
  • Advanced Knowledge of Microsoft Windows 10/11
  • Knowledge of PowerShell Scripting, iOS operating system or Windows Server technologies are considered an asset


Aplin, one of Canada’s Best Managed Companies, is an employment agency that finds top talent for exceptional organizations across North America. There are no fees to apply to our jobs or engage with our recruiters to find a new career. Companies hire us to help them grow their teams. Visit our website to learn more: www.aplin.com 

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