System Administrator

System Administrator

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Ottawa, Ontario

Supply Chain & Operations




If you are a talented and experienced Systems Administrator, Aplin has the right opportunity for you! Our client, a leader in their field, has partnered with Aplin to grow their team in Ottawa for this full-time permanent position.

  • Acts primarily as a level 2 support individual and can be involved in level 1 trouble ticket calls as needed
  • Functions as the backup Technical Support Analyst for the Helpdesk services
  • Participates in the installation, configuration, maintenance, and support of the IT infrastructure and end-user devices
  • Develops and maintains technical documentation
  • Manages Active Directory including account creation, account administration, security groups and distribution lists
  • Participates in the development of the IT decisions on testing, installation and support of new infrastructure equipment or services
  • Provides support to the senior IT Cloud specialist, and IT Cyber Security specialty as needed
  • Assists with maintaining compliance with the organization’s IT Security policies and procedures for network services
  • Prepares and deploys electronic devices using company standard configurations
  • Manages IT equipment loans and setup and sustains IT Client network support services and coverage according to Service Level Agreements with the organization and its clients
  • Interacts with vendors as required regarding their hardware, software, and services offerings
  • Interacts with staff at all levels to provide support to incidents and requests
  • Provides onsite support to staff including the installation and support of AV Conferencing equipment
  • Degree in Computer Science or related field or an equivalent acceptable combination of education, training, and/or related work experience
  • Bilingual imperative: B-A-B
  • Exceptional customer service orientation
  • 5+ years of recent experience working in IT
  • 5+ years of IT Help Desk methodologies and processes
  • 3+ years of experience with Microsoft Active Directory or Azure AD
  • 1+ year experience with Microsoft 365 platform including Exchange Online, Endpoint Manager, Defender, SharePoint/OneDrive, etc.
  • 1+ year of working experience in the IT and Cyber security operations
  • Experience in the provision of technical support and assistance to both clients and technical support personnel
  • Experience in image deployment
  • Advanced Knowledge of Microsoft Windows 10/11
  • Knowledge of PowerShell Scripting, iOS operating system or Windows Server technologies are considered an asset

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