Retention Specialist

Retention Specialist

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Canada, Remote

Sales & Marketing




Join a top employer and advance your career. Aplin has partnered with an Alberta-based company to hire a Retention Specialist on a work-from-home basis.
Are you looking for a full-time opportunity that's fully remote? Are you a highly motivated, results-driven individual who is also compassionate about building strong relationships? Have you worked in personal benefits, group benefits, or insurance? Do you enjoy working in an empowered work environment, that is engaging and unique?
If so, we've got a great opportunity for you!

  • Cultivate member relationships and deliver excellent customer experience in all interactions by building trust and showing patience and compassion
  • Connect with members to assess and respond to their needs and offer member-focused guidance, support, and solutions regarding the right plans
  • Have a strong, comprehensive understanding and delivery of the personal benefits process
  • Exceed daily, monthly, and quarterly KPIs, both individual and team targets
  • Take responsibility and action to meet customer and organizational demands
  • Good understanding of government policy and practices
  • Previous contact center, customer service, and sales experience is an asset
  • Obtaining Accident & Sickness and Life License by successfully completing the Life License Qualification Program (LLQP) and subsequent exams
  • Able to be a critical thinker and manage a variety of situations
  • Able to work in a fast-paced environment, with high energy and a commitment to delivering excellent customer service
  • Self-motivated, accountable, highly goal-oriented, and driven
  • Superior communication skills with the ability to demonstrate empathy in a positive and courteous manner
  • Willingness to seek out, accept and apply constructive feedback
  • Strength in the areas of adaptability, flexibility, innovation, and independence
  • Superior organization and time management skills
  • Commitment to maintaining a strong team environment. Invested in personal and team success

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